Managed QA task triage by assessing defects based on severity, player impact, and risk, enabling efficient prioritization and timely resolution throughout the SDLC with a global test team.
Coordinated large-scale playtesting efforts, managing 100+ testers simultaneously to ensure thorough QA coverage and timely feedback.
Designed, authored, and executed test cases across 10 platforms on a weekly schedule, ensuring consistent QA coverage and timely validation of features.
Authored, managed, and tracked test suites using QMetry and TestRail, delivering actionable QA metrics across multiple projects and platforms.
Leveraged JQL and Jira dashboards for reporting, while setting up test environments and managing hotfixes via Perforce to ensure timely testing.
Partnered with cross-functional stakeholders, including design, engineering, and production, to define quality goals, align testing priorities, and ensure shared understanding of release expectations.
Advocated for player experience by evaluating gameplay from a user perspective, ensuring features aligned with design intent, and delivering a polished, engaging, and high-quality player experience.
Identified and implemented process improvements by analyzing existing QA workflows, reducing bottlenecks, and increasing overall efficiency and consistency in testing practices.
Drove adoption of new QA tools and technologies, improving testing speed, accuracy, and scalability while enabling more efficient workflows and better defect tracking.
Facilitated clear and consistent communication between QA, development, and production teams, ensuring alignment on issues, priorities, and release readiness throughout the SDLC.
Delegated testing efforts across QA team members, balancing workloads and aligning assignments to skill sets to maximize test coverage, efficiency, and overall team productivity.
Promoted team collaboration and knowledge sharing by supporting documentation, mentoring peers, and fostering a culture of continuous improvement and shared accountability for quality.

(I did not make this art, I was a Senior Tester on this project!)